Shipping Policy

Delivery Methods

We use 02 delivery methods:

• Customers buy goods directly at our company and store
• Shipping

Estimated lead time for delivery

Normally, after receiving the order information, we will process the order within 24 hours and respond to the information to the customer about payment and delivery.
The delivery time is usually between 3-5 days from the date of closing the order or according to the agreement with the customer when ordering.
However, there are also cases where the delivery lasts longer but only occurs in the following force majeure situations:

• Our staff could not contact the customer by phone, so it could not be delivered.
• The shipping address you provide is incorrect or difficult to find.
• The sudden increase in the number of orders slows down the processing of orders.
• The delivery partner is slower than expected, causing the delivery to be delayed or the delivery partner to be delayed

Liability in case of damage to goods due to transportation

For goods damaged due to the transportation process with full video recording of the unpacking process of goods that are still sealed, we will be the party responsible for solving the problem for customers.
note: In case of delay in delivery, we will inform customers in a timely manner and customers can choose between Cancellation or continuing to wait for the goods.