Return Policy
General provisions:
In the following cases, please contact us for a return as soon as possible:
- Defective goods due to shipping, feedback immediately upon receipt: innovation, free shipping
- Goods with production technical errors, wrong items, quantity, feedback immediately upon receipt of goods: innovation, supplementation, free shipping
- Opened and used goods: no exchange is supported.
- Applicable to products purchased online (website, Fanpage under the corporation) and directly at the company, we do not support orders purchased at other locations.
Product exchange period:
Product exchange period: 7 days for customers who buy online and 3 days for customers who buy directly at the store from the date the customer receives the product.
If the time specified above is exceeded, we will not accept exchanges/returns for any reason
Time limit for returning products to customers
- For customers who buy online:
- Immediately after receiving the exchanged product from the customer, we will evaluate the product and notify the result and the exchange/return solution plan to the customer within 3 to 5 days
- For customers who buy directly at the company:
- Customers bring the product they need to exchange directly at the company on the invoice, the store staff will check the condition of the product and give a solution right at the company. Staff at the store will give specific advice for customers to choose the best option.
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